Snooty Cats

Frequently Asked Questions.

01. The order

How can I place an order?

To place an order, simply browse through our website and select the items you wish to purchase. Click on the “Add to Cart” button, and when you’re ready, proceed to the checkout page. Follow the steps to provide your shipping information and complete the payment process. Once your order is confirmed, we will send you a confirmation email.

What payment methods do you accept? 

We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay via PayPal for added convenience.

Are your products safe for cats?

Yes, we prioritize the safety and well-being of cats. Our products are carefully selected to meet quality standards and are designed specifically with feline safety in mind. However, it is important to supervise your cat during playtime or when using any products. If you have specific concerns or questions about a particular item, feel free to reach out to our customer support.

02. Shipment

Do you offer international shipping? 

Yes, we offer international shipping to select countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or duties may apply, which are the responsibility of the customer.

How long does shipping take?

Shipping times may vary depending on your location. Typically, orders within the United States are delivered within 3-7 business days. International orders may take 7-14 business days for delivery. Please note that these estimates are approximate and can be subject to unforeseen delays.

When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.
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